FAQ
Frequently Asked Questions
Helpful information about tabletop decor, natural materials, orders, shipping, returns, refunds, and customer support.
Who operates Navrqo?
Navrqo is operated by Beijing Yipin Shidai Catering Management Co., Ltd.
What does Navrqo sell?
We offer picture frames, decorative sculptures, trays, desk ornaments, and natural-material tabletop decor.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about dimensions before ordering?
Yes. Contact customer support with the exact product name and the dimensions or display details you would like clarified.
Will natural stone, crystal, or wood look exactly like the photos?
Not always. Natural materials can vary in grain, veining, inclusions, tone, shape, and texture.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if a decorative item arrives damaged?
Contact us promptly with your order number and clear photographs of the item and packaging so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.